Overview
Eyemoved combines self-serve guides with direct support when your question is account-specific or urgent.
Guide
Getting more help
Browse the help hub by topic, search articles, or contact the team when you need a human.
The process
The path forward
Each milestone stands on its own—follow in order, or skip ahead when you already know the basics.
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Step 1: Start at the help hub
Visit Help from the footer or main navigation and browse categories that match your task.
Use the search bar for specific phrases (for example “mortgage calculator” or “contact agent”).
Category pages list every article in that topic.
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Step 2: Read the short guides
Articles are written as short journeys—overview first, then numbered steps where it helps.
Follow links inside articles to related tools or policies.
Many pages end with a clear path to Contact if you are stuck.
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Step 3: Choose the right channel
Listing or agent question — Prefer Messages when you are signed in and already talking to that agent; otherwise start from the listing enquiry form so the agent has context.
Platform bug, billing, or sensitive account issue — Use the Contact page or any published support email.
Safety or abuse — Use Report / Block inside Messages when your market shows those controls; otherwise contact support with screenshots and listing links.
Why it matters
The benefits of clarity
- **Listing or agent question** — Prefer **Messages** when you are signed in and already talking to that agent; otherwise start from the listing **enquiry** form so the agent has context. - **Platform bug, billing, or sensitive account issue** — Use the **Contact** page or any published support email. - **Safety or abuse** — Use **Report** / **Block** inside **Messages** when your market shows those controls; otherwise contact support with screenshots and listing links.
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A clearer path forward
You will know exactly what to do next and where to find key actions in Eyemoved.
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Fewer surprises
Following these steps reduces friction with sign-in, email verification, and profile data.
Your journey continues with a single step.
Any questions? Our team is ready to help you find the right answer.
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