Overview
This guide explains in-app Messaging and Viewings versus email and enquiry forms, and points you to the automatic “Your market” summary at the bottom of this page for attachment limits and related rules.
Guide
Messaging, viewings, and your market
Signed-in Messages and Viewings versus email-only paths; alerts; blocking and reporting; per-market attachments.
The process
The path forward
Each milestone stands on its own—follow in order, or skip ahead when you already know the basics.
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When you are not signed in
Use the enquiry or contact agent controls on a listing, or the site Contact page for the wider platform team.
Replies usually arrive by email (or phone when you supplied a number). There is no Messages thread in your account until you sign up and the conversation continues in the client area.
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After you sign in
Messages — Running chat threads with agents inside the site, plus optional email or SMS notifications when you are away (depending on market rules and your preferences).
Viewings — A list of scheduled visits where the feature is deployed; may include maps, ICS calendar file downloads, reschedule, and feedback, depending on configuration.
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Alerts and listings
Saved-search alerts are primarily delivered by email so you never miss matches when offline. Signed-in users may receive additional in-app reminders where configured.
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Safety and attachments
Some markets turn Report, Block, or file attachments on or off. The Your market section below reflects compliance settings for the default platform country on this deployment (see also DEFAULT_PLATFORM_COUNTRY). Your preferred market in account settings may differ; the product always applies the correct rules per listing and profile.
Why it matters
The benefits of clarity
Some markets turn **Report**, **Block**, or **file attachments** on or off. The **Your market** section below reflects compliance settings for the **default platform country** on this deployment (see also **DEFAULT_PLATFORM_COUNTRY**). Your **preferred market** in account settings may differ; the product always applies the correct rules per listing and profile.
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A clearer path forward
You will know whether to expect **email-only** replies or **in-app** threads before you invest time in a conversation.
visibility
Fewer surprises
Market-specific limits on **attachments** and **safety tools** are normal—use the summary below instead of guessing.
insights
A clearer path forward
You will know exactly what to do next and where to find key actions in Eyemoved.
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Fewer surprises
Following these steps reduces friction with sign-in, email verification, and profile data.
Your market (GB)
This summary uses the default platform country for this deployment (`DEFAULT_PLATFORM_COUNTRY` or GB). Your preferred market in account settings may differ; compliance always follows listing and profile rules in the product.
No stored compliance profile exists for GB yet—platform defaults apply for messaging and viewings.
Your journey continues with a single step.
Any questions? Our team is ready to help you find the right answer.
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