Overview
If you are selling and your agent uses Eyemoved’s vendor portal, they may send you a personal link (often by email) to view updates about your listing, such as notifications when an offer summary is shared with you.
Guide
Seller updates — your agent’s portal link
How sellers open the vendor portal from an email link, or via your signed-in account when your agent has linked you to exactly one listing.
The process
The path forward
Each milestone stands on its own—follow in order, or skip ahead when you already know the basics.
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Step 1: Use the link your agent sent
Tap or paste the link exactly as provided — it proves you are allowed to see that listing’s seller-facing updates.
The site may show “Opening your seller portal…” while it secures your session.
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Optional: Open /vendor when you are already signed in
If your agent has linked your main Eyemoved account to this sale (one listing only on your account), you can go to `/vendor` in the browser after you sign in the usual way. The site will try to open your dashboard automatically. If your account is linked to more than one sale, use each email link for the property you want — or ask your agent to adjust how your account is linked.
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Step 2: What this is not
Not automatic for every signed-in user: Your main Sign in account does not show seller portal data unless your agent has linked that account to this sale on Eyemoved.
Not “SSO” with Google/Microsoft by default: Seller access is usually link-based for simplicity. If your organisation later enables a different sign-in method, your agent will tell you.
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Read-only updates vs your signed-in account
The seller portal opened from your agent’s link is mainly for read-only listing updates they share with you (for example shared offer summaries, viewings, listing brochures where your market enables them).
Document Vault — deadlines, checklists, and uploads your agent accepts into the sale file — uses your signed-in Eyemoved account in the client area. It is separate from the email-only portal session.
On the seller portal you may see Sign in and Create an account. Use those when your agent asks you to set up access; after auth you are returned to the seller view you started from (`/vendor` or a property-specific URL under `/vendor/properties/…` when your agent sent that link), and your agent still needs to link your account to this listing before vault shortcuts can appear.
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Step 4: If the link fails or expired
Ask your listing agent to send a fresh portal link from their workspace.
Avoid forwarding links to people who are not party to the sale — they may contain access tokens.
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Step 5: What you might see on the portal
After you open your link, the seller portal may show:
Your listing — title, address, price (where stored), and listing status (for example Active or Under offer).
Shared offer updates — summaries your agent has explicitly shared with you (buyer-identifying details stay limited by design).
Viewings — confirmed slots and status for your listing when your agent records them in CRM; high-level feedback category only (not raw notes or buyer identity).
Instruction progress — your agent’s recorded instruction stage for this listing, plus any valuation appointment window and target instruction date they have set (fees and internal notes are not shown here).
Listing documents — when enabled for your market, brochures and packs your agent attached to the listing may appear with a download link (visibility rules apply; some internal-only documents stay agent-only).
Document Vault (your sale) — when your agent has linked your account and there is an active sale on record for this address, you may see Open Document Vault. That opens your signed-in client area (not the email-only portal session) where deadlines, checklists, and transaction documents appear — separate from listing brochures above.
Updates from your agent — notifications such as when an offer summary is shared; you can mark an unread update as read by activating it on the portal.
Listing progress — short timeline entries your agent marked as visible to sellers (not the full internal CRM timeline).
Sensitive buyer details stay limited by design. If a section is empty, your agent may not have shared that type of update yet.
Why it matters
The benefits of clarity
Sensitive buyer details stay limited by design. If a section is empty, your agent may not have shared that type of update yet.
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A clearer path forward
Seller updates arrive through **your agent’s link**, or through **Sign in** plus **`/vendor`** when your account is linked to **exactly one** listing — not by guessing a random URL.
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Fewer surprises
Expired links are normal security practice — request a new one from your agent rather than sharing screenshots of old URLs.
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A clearer path forward
You will know exactly what to do next and where to find key actions in Eyemoved.
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Fewer surprises
Following these steps reduces friction with sign-in, email verification, and profile data.
Your journey continues with a single step.
Any questions? Our team is ready to help you find the right answer.
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