Learn how to submit support requests, report listing issues, and what response timelines (SLAs) you can expect.
Overview
Eyemoved is committed to providing a reliable, high-quality experience. If you encounter technical issues, have billing queries, or need to file a complaint regarding listing accuracy or agent conduct, you can reach our support team through our public support channel.
The process
Each milestone stands on its own—follow in order, or skip ahead when you already know the basics.
Our support team reviews and handles tickets based on the urgency and nature of the issue:
After our support agents resolve your complaint, you will have the opportunity to rate your experience using our interactive star rating (1-5 stars) and submit comments. Your feedback is stored securely and used directly to evaluate and improve our customer satisfaction performance.
After our support agents resolve your complaint, you will have the opportunity to rate your experience using our interactive star rating (1-5 stars) and submit comments. Your feedback is stored securely and used directly to evaluate and improve our customer satisfaction performance.
Submit support queries directly through the unified **/support** form to ensure structured logging, prompt SLA assignment, and automatic follow-up tracking.
Always use your official email address when creating tickets so we can easily map your support history to your user profile and active properties.
Any questions? Our team is ready to help you find the right answer.
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