Eyemoved ("Eyemoved", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our websites, mobile applications, tools, and services (collectively, the "Services").
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
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This Privacy Policy applies to:
This Policy does not apply to:
We collect information in three main ways:
Depending on how you use Eyemoved, you may provide:
You can choose not to provide certain information, but this may limit your ability to use particular features (for example, saving properties or requesting a viewing).
When you use Eyemoved, we automatically collect:
For more detail, please see our Cookies Policy.
We may receive information about you from:
We may combine this information with data we collect directly to improve the relevance and accuracy of our Services.
We use your information to provide and improve Eyemoved, communicate with you, personalise your experience, and comply with our legal obligations. In particular, we use your data to:
You can opt out of marketing emails at any time via the unsubscribe link or your account settings.
If you are in the United Kingdom or European Economic Area, we process your personal data on the following legal bases:
Eyemoved is a UK-focused platform but may use service providers and infrastructure located in other countries. This means your information may be processed outside the country where you live, including in countries that may have different data-protection standards.
Where we transfer personal data from the UK or EEA to countries that are not deemed to provide an adequate level of protection, we implement appropriate safeguards, such as Standard Contractual Clauses and technical measures to protect your data.
We do not sell your personal data. We share information in these limited circumstances:
When you request information, book a viewing, or otherwise interact with a property listing, we share relevant details with the agent or professional so they can respond, including your name and contact details, the content of your message, and relevant property preferences or context you provide.
The assigned listing representative and their authorised agency team may respond through Eyemoved or using external channels such as telephone or email. Those professionals may act as independent data controllers under their own privacy policies. Eyemoved records delivery, receipt, and viewing-status information to support the enquiry journey, prevent misuse, and resolve disputes.
We use trusted third-party service providers to help us operate Eyemoved, such as hosting and cloud infrastructure providers, analytics and performance monitoring services, email and SMS delivery providers, security and anti-fraud vendors, and customer support tools. These providers are contractually required to use your data only to provide services to us and to protect it appropriately.
If Eyemoved undergoes a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction. We will take steps to ensure your privacy is protected and notify you where required by law.
We may disclose information if we believe it is reasonably necessary to:
We keep your personal data only for as long as necessary for the purposes described in this Policy, including for as long as you have an active account or ongoing relationship with Eyemoved, for as long as needed to provide the Services you've requested, and to comply with legal, accounting, or reporting requirements. When data is no longer required, we delete or anonymise it.
We use cookies and similar technologies to keep you signed in, remember your preferences and saved searches, understand how Eyemoved is used, and provide more relevant content and, where applicable, marketing. You can control cookies through your browser settings and our in-product cookie controls. For more detailed information, please see our Cookies Policy.
Depending on where you live, you may have rights over your personal data, including to:
You can exercise many of these rights directly via your account settings (where available) or by contacting us. We may ask you to verify your identity before responding. Some rights may be limited in certain situations, for example where we are legally required to keep data or where disclosure would affect the rights of others.
You can:
You will still receive essential service communications (for example, security or transactional messages) even if you opt out of marketing.
Eyemoved is not intended for children under 16, and we do not knowingly collect personal data from children under this age. If we learn that we have collected personal data from a child under 16 without appropriate consent, we will take steps to delete it. If you believe a child has provided us with personal data, please contact us.
We use a combination of technical and organisational measures to protect your data, including encryption in transit, access controls, monitoring, and regular security reviews. No online service can be completely secure, but we work continuously to maintain a level of security appropriate to the risk.
We may update this Privacy Policy from time to time to reflect changes in our Services, legal requirements, or how we handle personal data. When we make material changes, we will update the "Effective date" above and, where appropriate, provide a prominent notice via the website or email. We encourage you to review this Policy periodically.
If you have any questions, concerns, or requests about this Privacy Policy or how Eyemoved handles your personal data, you can contact us at:
If you are in the UK or EEA and are not satisfied with our response, you may have the right to lodge a complaint with your local data-protection authority (for example, the UK Information Commissioner's Office).
Where possible, we use aggregated or pseudonymised data that does not directly identify you.